Terms of Service
Last updated: 1 April 2026
These Terms of Service ("Terms") govern your use of the HostStockplatform ("Service"), operated by HostStock("we", "us", "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
1. Service Description
HostStock is a cloud-based inventory management platform designed for short-term rental hosts and property managers. The Service enables users to track consumable inventory, manage stock levels across multiple properties, coordinate with suppliers, and automate restocking workflows.
2. Account Registration
To use HostStock, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use.
You must be at least 16 years of age to create an account. By registering, you confirm that you meet this age requirement.
3. Subscription and Payments
HostStock offers a free trial period followed by paid subscription plans. By subscribing to a paid plan, you agree to pay the applicable fees as described at the time of purchase. Subscriptions renew automatically unless cancelled before the renewal date.
All fees are quoted in GBP unless otherwise stated. We reserve the right to change our pricing with 30 days' notice. Price changes will not affect your current billing period.
4. Billing & Subscription Terms
4.1 Subscription Plans
HostStock offers both monthly and annual billing options. Monthly plans are billed on a rolling monthly basis with no long-term commitment. Annual plans are billed upfront for 11 months (1 month free, approximately 8% savings) and include a 12-month minimum commitment period. The annual amount is non-refundable once charged.
4.1a Switching Between Billing Intervals
Monthly subscribers may switch to annual billing at any time. When switching, the remaining balance of the current monthly period is credited and the annual amount (11 months) is charged immediately. Annual subscribers who have completed their 12-month commitment period may switch to monthly billing at the next renewal date.
4.1b Mid-Year Proration (Annual Plans)
Adding properties during an active annual billing period incurs a prorated charge for the remaining days in the current annual cycle. Removing properties during an annual period reduces costs from the start of the next annual cycle — no partial refund is given for the current period. The exact prorated amount is displayed before you confirm any changes.
4.2 Pricing
HostStockuses per-property degressive pricing — the per-property cost decreases as you add more properties to your account. Each property includes 8 rooms as standard. Additional rooms beyond the included 8 are charged at £2 per room per month.
4.3 Add-ons
Optional add-on services, including AI Advisor and Analytics + API, are available as separate subscriptions. Each add-on has an independent 12-month minimum commitment period when subscribed.
4.4 Property Deletion
When you remove a property from your account, it remains fully functional until the end of your current billing cycle. Your monthly cost will be reduced from the start of the next billing cycle. No refund is provided for the remaining period of the current cycle in which the property was removed.
4.5 Cancellation — Monthly Plans
You may cancel a monthly plan at any time. Cancellation takes effect at the end of your current billing cycle. You retain full access to all features and data until that date.
4.6 Cancellation — Annual Plans
Annual plans have a 12-month commitment period. If you cancel during this period, you retain full access until the commitment end date. No refund is provided for the remaining commitment period. After the 12-month commitment period has elapsed, the subscription continues on a month-to-month basis and can be cancelled at any time with effect from the end of the current monthly billing cycle.
4.7 Cancellation — Add-ons
Each add-on subscription has an independent 12-month commitment period. Cancellation of add-ons follows the same rules as annual plans: you retain access until the commitment end date, and after the commitment period, the add-on continues month-to-month and can be cancelled at any time.
4.8 Payment Failure
If a scheduled payment fails, you will be notified and given a 7-day grace period to update your payment method or resolve the issue. If payment is not received within 7 days, your account may be suspended until the outstanding balance is settled. During suspension, you will not be able to access the Service, but your data will be retained.
4.9 Data Retention After Cancellation
After account closure or subscription cancellation, your data is retained for 90 days. During this period, you may contact us to reactivate your account and recover your data. After 90 days, all data is permanently deleted and cannot be recovered.
4.10 Refunds
No refunds are provided for partial billing periods. This includes, but is not limited to, situations where you remove properties, cancel your subscription, or cancel add-ons mid-cycle. You will continue to have full access to the Service for the remainder of the period you have already paid for.
5. User Obligations
When using the Service, you agree to:
- Provide accurate and truthful information
- Keep your account credentials secure
- Comply with all applicable laws and regulations
- Not use the Service for any unlawful or fraudulent purpose
- Not attempt to gain unauthorised access to any part of the Service
- Not interfere with or disrupt the integrity or performance of the Service
- Not reverse-engineer, decompile, or disassemble any part of the Service
6. Acceptable Use
You must not use the Service to:
- Upload or transmit viruses, malware, or other malicious code
- Send unsolicited communications or spam
- Harvest or collect personal information of other users without consent
- Impersonate another person or entity
- Engage in any activity that could damage, disable, or impair the Service
- Use automated scripts, bots, or scrapers to access the Service without prior written permission
7. Data and Privacy
Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
You retain ownership of all data you submit to the Service. We do not sell your data to third parties. You may request an export of your data or request account deletion at any time through your account settings.
8. Intellectual Property
The Service, including its design, features, code, and content (excluding user-submitted data), is the property of HostStock and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose during your active subscription.
9. Service Availability
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will endeavour to provide advance notice of planned downtime.
10. Limitation of Liability
To the maximum extent permitted by law, HostStock shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or in connection with your use of the Service.
Our total aggregate liability for any claims arising from or related to the Service shall not exceed the amount you have paid to us in the twelve (12) months preceding the claim.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by law.
11. Indemnification
You agree to indemnify and hold harmless HostStock, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your use of the Service or violation of these Terms.
12. Termination
You may cancel your account at any time through your account settings or by contacting us. Upon cancellation, your access to paid features will continue until the end of your current billing period.
We may suspend or terminate your access to the Service at any time if you violate these Terms, with or without notice. In the event of termination for cause, no refund will be provided.
Upon account deletion, your data will be retained for a 90-day cooling-off period, after which it will be permanently deleted in accordance with our Privacy Policy and GDPR obligations.
13. Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through an in-app notification at least 30 days before the changes take effect. By continuing to use the Service after changes take effect, you accept the revised Terms.
14. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
16. Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and HostStock regarding your use of the Service and supersede any prior agreements or communications.
17. Contact Us
If you have questions about these Terms, please contact us at:
Email: support@hoststock.app